Shipping:

We so appreciate your order, and ship out all orders made through our website with 1-3 business days from our location in Saskatoon, SK, Canada. We offer worldwide shipping on most products, as per Canada Post rates, which are automatically calculated for us by Shopify. 

Shipping Furniture:

Drop ship furniture items on our website are drop shipped directly from our supplier, as soon as they are available. Because of this, furniture items are only available in Canada. Some items on our site are in stock with our suppliers, and others will not be in stock due to ever changing stock levels. We will be in contact via email after your order has been placed to confirm timeline on products purchased. If purchased locally, prices on site include delivery to our Saskatoon shop, and delivery to your home or business, may be at an additional charge. If you’d prefer to contact us directly before purchasing drop ship furniture items, for more information on timelines and delivery options, you can do so by calling us at (306)242-4287, or email at hello@althaus.ca. 

Returns:

You have 14 days to return or exchange items from in store or online purchases with the original receipt on select items for in store credit or exchange. During the Christmas period, we will be honoring the 14 days from Dec 25th for any gift purchases. For online purchases, returns will be accepted up to 14 days from the day you received the product for select items. Shipping will be the responsibility of the buyer.

We will not be accepting returns on any sale items, vintage or pre-loved items, bedding, consumables, earrings, custom orders, drop ship furniture items, original artwork, handmade items by local vendors, or gift cards, unless there are product defects due to production, or damage due to shipping, which must be documented with photos upon arrival. There will be variation on natural materials, such as wood, leather, and stone.

Item must be shipped back in the way it was received, and return will occur when it is received back in good condition.

Furniture items have warranties based on individual suppliers, which we are happy to provide more information on at any time through phone call at (306)242-4287 or email at hello@althaus.ca. At any time, Alt Haus reserves the right to refuse a return or exchange. Thank you for your understanding!